Frequently Asked Questions
Q: Coronavirus Update?
A: Due to the Coronavirus we are currently experiencing shipping delays worldwide. Our delivery times for each country have been updated on our website to view during the checkout process.
If you believe your order has been delayed, please contact firstname.lastname@example.org for further details and we'll get back to you within 24hrs.
We are working hard to have every package delivered on time and appreciate your patience :)
Q: How do I place my order?
A: To place an order:
- Finish adding items to your shopping cart
- You may choose to process through our website checkout or through PayPal.
- If you wish to continue through our website checkout, please click on the “Checkout” green button located on the left side of the screen.
- If you wish to continue through PayPal, please click on the PayPal button
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Email address
- If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
- Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
- You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at email@example.com.
Q: How do I know if my order has been successfully submitted?
A: You will receive an email confirmation containing the Order Number and details of your purchase.
Q: How do I add items to my cart?
A: To add items to your cart:
- Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
- Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.
Q: How do I view what's in my shopping cart?
A: To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, click the green view cart button and you can easily change the number of quantity you want to purchase of any item in your cart by entering the quantity number. You can also delete any item in your cart by clicking the “Remove” link next to the item.
Q: Why is Paypal not working for me?
A: In order to complete your purchase with Paypal your browser must be up to date with the latest version or you may try completing your order through another device.
Q: How do I use a discount code?
A: To use a promotional code, please follow these steps:
- Choose the item you want to order and then click "Checkout" green button
- You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
- You will see a “Discount” field on the upper right most part of the page
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
Q: What are the recommended browser for this website?
A: Google Chrome, Safari, Firefox, Internet Explorer
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 1 business day to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 1 - 3 business days depending on delivery service selected. For International orders, please allow up to 15 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide and ensure we make every purchase an enjoyable shopping experience with us.
Q: How can I change my shipping address?
Q: Can I deliver to another address, other than my card billing address?
A: Yes, it is possible.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Does Keto Health Care provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
Q: How do I contact you?
A: There are 2 options available to contact us. You can call on 1-(888)-258-7582 and leave a voice mail or send us an email to firstname.lastname@example.org. We do our best to resond to our customers as soon as possible within 24hrs.
STILL HAVE ANY QUESTIONS?
We're looking forward to connecting with you!