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FAQs

A: Upon placing your order, please allow up to 1 business day to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 1 - 3 business days depending on delivery service selected. For International orders, please allow up to 15 days.

A: Yes! We ship worldwide and ensure we make every purchase an enjoyable shopping experience with us.

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

A: In order to complete your purchase with Paypal your browser must be up to date with the latest version or you may try completing your order through another device.

A: Simply find the product you'd want and click the green "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

A: Absolutely! Simply visit our refund policy page for complete details.

A: There are 2 options available to contact us. You can call on 1-(888)-258-7582 and leave a voice mail or send us an email to support@ketohc.com. We do our best to resond to our customers as soon as possible within 24hrs.

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